Refund policy

Made to order

Everything in the shop is made to order, one piece at a time, by our print partners. Because each item is made for you, we do not offer refunds or exchanges if you change your mind or choose the wrong size. Please check the product details and sizes before you order.

If something is wrong

If your order arrives damaged, faulty or misprinted, or is not what you ordered, email store@zone7studios.com as soon as possible, ideally within 30 days of delivery, with your order number, a short description of the problem, and clear photos of the item, the problem and the shipping label. We will reply within 2 to 5 business days and work with you to resolve it.

We may ask for more photos, or for the item to be returned, before we decide. If we ask for it back, we will cover the return postage.

If your order does not arrive

If tracking has not moved for 10 business days, or your parcel has not arrived 30 business days after the shipping email, let us know and we will look into it with the carrier. If the parcel is confirmed lost in transit, we will send a replacement or a refund. If tracking shows it was delivered to the address entered at checkout, we will help you raise it with the carrier.

Changes and cancellations

Orders go into production quickly. Email us straight away if you need to change or cancel. We can do that only before production has started.

Refunds

Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you are outside Australia, nothing in this policy limits the rights you have under the consumer law where you live.

Last updated 9 October 2026.